Privacy Policy

I. Privacy Statement

GAT Airline Ground Support has created this statement to demonstrate our commitment to privacy and data security. The following discloses how we may process your personally identifiable information or personal data ("Personal Information") and the security measures that we take to protect it.

For a description of the rights of consumers under various state or foreign privacy laws, and our handling of Personal Information of residents of those states or countries, please see the sections titled "Privacy Rights for Certain States" and “Privacy Rights for the European Economic Area, the United Kingdom, and Canada” below.

II. Collecting and Processing Personal Information

We generally provide our products and services to businesses such as airlines and airports. As such, it is not our normal business practice to collect Personal Information from consumers or individuals who are not directly related to providing our products and services. Individuals from whom we may collect Personal Information include our employees, clients, service providers, suppliers, and other business contacts. For example, it is not our practice to collect Personal Information from airline passengers or individuals with whom we do not have a business relationship, although there may be some exceptions or inadvertent collection of Personal Information from such individuals.

The Personal Information that we may collect depends on the nature of the relationship we have with you. Below are some of the ways we may collect and use Personal Information and our legal or business purposes for doing so.

  1. Our Employees

    We collect standard employment-related Personal Information regarding our workforce, for various business purposes such as processing payroll, providing human resources services, administering our business (including managing our employees and providing our products and services) and to fulfill our legal and reporting obligations. The types of Personal Information we collect about our employees for these purposes may include: title; name; address; phone number; email address; professional affiliation; employment and education information; username and answer to a security question or password; government identification; banking and financial information; citizenship; health data; precise geolocation through devices used for work; military or veteran status; and on rare occasions the contents of mail, email or texts. We may also collect employee information related to: race or ethnicity; sexuality or sexual orientation; health; and military or veteran status for the purposes of complying with our Diversity, Equity and Inclusion (DE&I) legal obligations. We may also collect sensory data from our employees and contractors by video or audio recording in order to monitor job performance, such as their compliance with safety regulations.

  2. Our Clients

    We collect Personal Information regarding our clients, or their representatives, for various business purposes such as providing our products and services, managing client information and feedback, invoicing and payments, marketing or advertising, and complying with our legal obligations. The Personal Information we collect regarding our clients may include: title; name; address; phone number; email address; professional affiliation; and financial information.

  3. Our Service Providers and Suppliers

    We collect Personal Information regarding our service providers and suppliers, or their representatives, for various business purposes such as providing our products and services, fulfilling or receiving orders, invoicing and payments, and complying with our legal obligations. The Personal Information we collect regarding our service providers and suppliers may include: title; name; address; phone number; email address; professional affiliation; and payment or financial information.

  4. Cookies and Website Visitors

    Like most websites, ours may automatically collect certain Personal Information through the use of “cookies,” which are small text files that allow websites to recognize repeat visitors, facilitate ongoing access to and use of a website, and track usage behavior. We may also use other standard internet technologies (such as web beacons or pixel tags) to deliver or communicate with cookies and track your use of our website. It is not our practice to link Personal Information from cookies or similar technologies to other Personal Information we may have about you, although we reserve the right to do so in certain circumstances, such as to prevent fraud or ensure website security. We may also use these technologies to perform statistical analyses of visitors’ behavior in order to measure interest in and use of the various areas of our website. We may provide data from these sources to third parties, such as Google Analytics, in return for website analysis that we use for purposes of research and evaluation in connection with our business. Other than as described in this statement, we do not sell Personal Information to third parties for monetary value.

    If a website visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. However, visitors should note that cookies may be necessary to provide them with certain features (e.g., customized delivery of information) available on our website. For more information on how to manage cookies, you may choose to visit unaffiliated third-party websites, such as https://allaboutcookies.org/how-to-manage-cookies.

III. Links To Third Party Sites

Our site may contain links to third-party websites or applications. These links are provided solely as a convenience to you and not as an endorsement of the contents on such third-party sites or applications. We are not responsible for the content of linked third-party sites and do not make any representations regarding the privacy practices and policies, content, or accuracy of the materials on such sites. If you decide to access linked third-party sites or applications, you do so at your own risk.

IV. Sharing Personal Information

We share Personal Information with our clients, service providers, and government agencies as required by law. We share this information for the purpose of providing our products and services, administering our business, and otherwise as required by law.

Additionally, we may share your Personal Information if we have a good faith belief that such action is: (a) requested or required by law, court order or other legal processes; (b) appropriate to enforce our policies, including any investigation of potential violations thereof; (c) necessary to detect, prevent or otherwise address fraud, security or technical issues associated with our website or our business; or (d) appropriate to protect our rights, property, or safety or the rights, property, or safety of other relevant persons or entities.

Finally, if we or one of our subsidiaries or affiliates is acquired by or merges with another company, our assets, including Personal Information, will likely be transferred to the new company. Your use of this website or our products and services constitutes your authorization of such transfer in case of a change in control or ownership.

V. Protecting Your Personal Information

We take reasonable and appropriate steps to protect the Personal Information that we collect from unauthorized access or disclosure. We use administrative, technical and physical safeguards designed to protect Personal Information that are in line with industry standards. However, while we strive to protect your Personal Information and privacy, no data transmission or storage is 100% safe. We cannot guarantee or warrant the security of any information disclosed or transmitted to us and cannot be responsible for the theft, destruction, or inadvertent disclosure of any Personal Information.

VI. Retaining and Deleting Your Personal Information

We do not retain Personal Information for longer than reasonably necessary to fulfill the business purpose(s) for which it was collected, conduct audits, enforce our legal rights, prevent fraud and ensure security, or comply with our legal obligations. Our retention periods for Personal Information vary depending on the nature of our relationship with you, the sensitivity of the Personal Information, and the risks involved with any related processing. We regularly review our data retention periods and update these policies as needed.

VII. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect Personal Information from anyone under 18 years of age. If you are under 18, please do not submit any Personal Information on our website.

VIII. Privacy Rights for Certain States

If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia, you may have certain rights regarding the use of your Personal Information. This section of the Privacy Statement describes those rights and how you can exercise them. We may not be legally bound by some of these state privacy laws. Although we make good faith efforts to provide individuals with access to their Personal Information, we reserve the right to refuse requests made pursuant to these rights if the law does not require us to do so.

  1. The right to notice that Personal Information will be collected:

    You have the right to know certain information about our collection and use of Personal Information over the past 12 months. The categories of such Personal Information are listed below along with the general sources of that information, the purposes for which we collect it, the types of third parties to whom we have disclosed it, and the purposes for such disclosure.

    This section does not include Personal Information collected from our employees or others in an employment context. If you are a current or former employee or job applicant, please contact us at the information listed below with any questions or requests regarding our privacy practices for employees.

    For all of the categories listed in this section: (i) we do not sell your Personal Information for monetary consideration; (ii) we do not create profiles on individuals that produce legal or similarly significant effects; and (iii) we keep your Personal Information for the time period necessary to achieve the purposes outlined in this Privacy Statement, taking into account the business needs related to providing our products and services (such as resolving disputes, conducting audits, and enforcing legal rights), the sensitivity of the Personal Information and risks involved, and retention requirements under applicable law.

    Identifiers and Personal Information categories listed in Cal. Civ. Code § 1798.80(e) (such as a name, address, telephone number, or financial information):

    • We may collect this information for a variety of business purposes, including providing our products and services, communicating with you, and administering our business. We collect this information directly from you or through other business channels such as referrals. In the past 12 months, we may have shared this information with our vendors and service providers (e.g., to provide communications or administer our business).

    Internet or other similar network activity (such as browsing history or a consumer’s interaction with a website) and Geolocation:

    • We may collect this information for a variety of business purposes, including managing and improving our website, for IT support and maintenance, and to prevent fraud or secure our website. Information collected by cookies and other internet trackers can sometimes be used to infer a general geolocation, such as city and state. We collect this information directly from you. In the past 12 months, we may have shared this information with our vendors and service providers (e.g., to obtain IT support or website analytics).

    Sensory data (such as audio or visual information):

    • We may collect this information through recordings of our employees for a variety of business purposes, including to provide our products and services, ensure safety compliance, and administer our business. It is not our normal practice to capture or analyze any audio or video recordings of individuals who are not our employees, although non-employees may inadvertently be captured by our cameras or recorders. We collect this information directly from you. In the past 12 months, we may have shared this information with our vendors and service providers (e.g., to obtain IT support or compliance analytics).

  2. The right to know what Personal Information has been collected, sold or disclosed for a business purpose, and to whom it was sold or disclosed:

    You have the right to know what Personal Information we have collected, sold, or disclosed about you in the past 12 months. Once we receive and confirm your verifiable request, depending on your state of residence, we may disclose to you:

    • The categories of Personal Information we’ve collected about you
    • The categories of sources for the Personal Information we’ve collected about you
    • The purposes for collecting, selling, or sharing that Personal Information
    • The categories of Personal Information that we have sold to or shared with third parties
    • The categories of third parties to whom we have shared or sold that Personal Information (Oregon residents have the right to request a list of such third parties)
    • The specific pieces of Personal Information we’ve collected about you

  3. The right to opt-out of the sale or sharing of Personal Information or limit the use of Sensitive Personal Information:

    You have the right to direct companies not to sell your Personal Information. You also have the right to direct companies not to share your Personal Information for the purpose of (i) targeted advertising or (ii) for profiling in furtherance of decisions that produce legal or similarly significant effects. Additionally, you have the right to request that we refrain from processing, or limit our use of, your sensitive Personal Information.

  4. The right to have your Personal Information deleted:

    You have the right to request that we delete any of your Personal Information that we collected, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we may delete (and direct our service providers to delete) your Personal Information from our records, unless prohibited by law.

  5. The right to correct your Personal Information:

    You have the right to request that we correct inaccuracies in the Personal Information that we maintain about you. In responding, we may consider the nature of the Personal Information, the purposes for processing it, and the totality of the circumstances.

  6. The right to data portability:

    You have the right to request a copy of the Personal Information that we maintain about you in a commonly used, easily readable format.

  7. The right to nondiscrimination as a result of exercising these rights:

    Finally, you have the right to be protected from discrimination by any business as a result of exercising your privacy rights. For example, as a result of you exercising these rights, we will never deny you goods or services, charge you different prices or rates, or provide you a different level or quality of goods or services.

    If you believe we have violated any of your privacy rights, please contact us by:

    Send us a message at https://wearegat.net/contact/

    Mail a note to the following postal address:

    GAT Airline Ground Support
    Attn: Privacy Officer
    244 City Circle, Ste. 2000A
    Peachtree City, GA 30269

    Call the following telephone number: (251) 633-3888.

IX. Exercising your rights as a resident of certain states:

If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia and would like to make a request pursuant to any of the rights described in this statement, you may do so by placing your request here. Alternatively, you may make the same requests by contacting us at the information listed above or by calling us at (251) 633-3888.

In order to protect your Personal Information, we may verify your identity by asking you to provide the following information: full name; email address, mailing address, phone number, and your primary contact at our company. We will use this information only for the purposes of verifying that your request is authentic.

Once we receive your request, we will respond within 10 business days and inform you if we need any more information in order to verify your request. We will provide the information you requested within 45 days of your request. If we require more than 45 days to respond to your request, we will inform you of the reasons why.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded.

X. Exercising privacy rights as the resident’s authorized agent:

If you are a consumer and you would like to authorize an agent to submit requests on your behalf, please designate your authorized agent by placing your request here. Alternatively, you may authorize an agent by contacting us at the addresses and phone number listed above. In order to verify your identity when you are authorizing an agent to act on your behalf, we may ask for the same information described in the previous section.

XI. Your right to appeal our response to your privacy rights requests:

Residents of Colorado, Connecticut, Montana, Oregon, Texas, and Virginia have the right to appeal our decisions in response to your privacy rights requests. To initiate an internal appeal, please contact us at the information listed above. We will respond to your request for an internal appeal within 45 days, but we may take up to 60 additional days for good cause. If you are unhappy with the results of your appeal, you may contact your state attorney general.

XII. Privacy Rights for the European Economic Area, United Kingdom, and Canada

The ways in which we process Personal Information regarding residents of the European Economic Area, the United Kingdom, and Canada are the same as described above, and may vary based on our relationship with you. Please see the sections above for a description of the ways that we process this information and how long we retain it.

The legal bases for which we may process Personal Information of residents of the European Economic Area, the United Kingdom, and Canada are listed below:

  • The performance of any contractual relationship we have with you
  • Where it is necessary for compliance with our legal obligations
  • Where you have provided your consent to certain types of processing
  • Where it is in our legitimate interests or the legitimate interests of our partners, affiliates, clients, and service providers (provided these are not overridden by your interests and fundamental rights and freedoms), such as:
    • To provide our airline ground support products and services
    • To respond to your requests and inquiries
    • To administer our business, including marketing and analysis
    • To prevent and detect fraud or security threats
    • To comply with applicable laws, regulations or ethical obligations

Your Personal Information may be transferred to countries outside your country of residence, including to the United States. By submitting your Personal Information, you agree to this transfer, storing, and processing. Any such transfer shall take place only in accordance with and as permitted by law, but please be aware that the laws and practices relating to the protection of Personal Information are likely to be different and, in some cases, may be weaker than those within your home jurisdiction.

Residents of the European Economic Area, the United Kingdom, and Canada have unique privacy rights. These include the right to receive or reasonably access the Personal Information that we process, request a portable copy of that information, and the ability to review, correct, delete, restrict, or object to the processing of such information. You also have the right to withdraw your consent to our processing of your Personal Information at any time.

All of these rights are subject to certain conditions and exemptions. Although we make good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which we are unable to provide access, including but not limited to when it would compromise others’ privacy or other legitimate rights, when the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or when the information is commercially proprietary. If we determine that access should be restricted in any particular instance, we will endeavor to provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

If you would like to review or update your Personal Information or preferences, or have your information removed from our mailing lists, please let us know by contacting us (as the “controller” of your data) by:

Send us a message at https://wearegat.net/contact/

Mail a note to the following postal address:

GAT Airline Ground Support
Attn: Privacy Officer
244 City Circle, Ste. 2000A
Peachtree City, GA 30269

Call the following telephone number: (251) 633-3888

European and UK residents may report privacy complaints directly to their local data protection authorities. You may also contact us to be directed to the relevant authorities for your jurisdiction.

XIII. Policy Changes

We reserve the right to amend this privacy statement at any time, so please review it frequently. If we decide to change our privacy policies and practices, we will post a revised privacy statement here. Your continued use of our website or our products and services signifies your acceptance of any such changes. If you have questions or concerns about our privacy practices, please send us a message at https://wearegat.net/contact/.

Last modified: July 15, 2024.